If something doesn’t work out, you can send unused items back within 30 days of delivery.
• Start the return process within 30 days of receiving your item.
• Product must be in new or unused condition, with all original packaging.
• We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. We award a partial refund for opened or used products.
• Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item.
• We inspect all returned items and will refund you based on the condition of the item.
How To Return An Item
Please fill out this quick form to notify us of your return and attach a digital copy of your emailed receipt from the original purchase (if you do not have this, we will get in touch with you to find your original order information):
Defective Product and Returns Due to Our Error
If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
• Replacing the product or issuing a refund
• And we’ll also cover the cost of any return shipping
• If the product is not defective, return shipping fees will apply and/or a partial refund may be issued
Products Returned After 30 days
Did you miss the 30-day return window? Great news! You may still start a return after 30 days, but you may get a partial refund depending on the following:
• Condition of the merchandise
• Cost of the original and/or return shipping charges deduction from your refund
• If we send you a replacement item, we need to receive the original item at our warehouse within 30 days of you starting the return process. Otherwise, we will charge you full price for the replacement.
Please email firstname.lastname@example.org if you need to return an item outside the 30 return time frame or if you have remaining questions about our return policy.